FAQ

How many days do I have to wait to receive the copies?

Our normal turnaround time for five articles or less is at least five working days. On the other hand, we deliver copies to long-term clients on agreed upon dates every month.

Do you offer express service?

Yes, but with extra charges.  Orders that must be delivered within one to four days from the date of request would fall under "express service." The amount depends on the complexity of the request and the deadline.

How much do you charge per article?

The amount varies based on the length of article, type of request, and deadline. Please fill up our request form to receive the precise quotation.

What are your payment terms?

Short-time clients need to deposit at least 50% of the total cost on our Paypal or bank accounts upon request. They can pay for the remaining balance upon delivery of their orders. Meanwhile, long-term clients need to deposit one month advance payment upon discussing the details of the contract. Please e-mail us the photo or screenshot of the receipt for verification.

How do I send my payment?

You may send your payment through bank transfer (BPI, Metrobank, BDO) or PayPal. Kindly fill out the request form and we will send you our bank and PayPal details.

In case I don’t like the copy, can I get a refund?

Sorry, we do not give refunds. But we can revise the copy up to two times from the first time we sent you the final output. Please include all your writing preferences on the request form to avoid miscommunication.

How can I be assured of the quality of your copies?

We have written a wide range of outputs for companies across the globe. We can send you a few copies from our portfolio.

How will I receive the output?

We will send the copy/copies to the email you provided on the request form. If you want us to publish the copies on your website, please give us the log in details.

I want to be a long-term client. How can you assure me of the confidentiality of my documents?

We protect and value our clients. We will send you a nondisclosure agreement to secure you from confidentiality issues.